Privacy Policy – Vidz Creations

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, including amended provisions pertaining to electronic records. This Privacy Policy is generated by a computer system and does not require any physical or digital signatures.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.
BY ACCESSING OR USING OUR WEBSITE, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED THIS PRIVACY POLICY AND THE TERMS & CONDITIONS OF THE WEBSITE.
IF YOU DO NOT AGREE, PLEASE DO NOT USE THE WEBSITE.

This Privacy Policy governs how Vidz Creations (“Company”, “We”, “Us”, or “Our”) collects, uses, processes, and protects the information of the users (“User” or “You”) on our official website www.vidzcreations.com (“Website”).

1. Consent

1.1 By using our Website or providing your information, you consent to our collection and use of your information in accordance with this Privacy Policy.

1.2 All personal data will be retained only as long as necessary for the purpose for which it is collected or as required under applicable laws. Non-personal data may be retained indefinitely.

2. Information We Collect & How We Use It

2.1 Personal Details
Name, Phone Number, Email Address, Shipping & Billing Address – used for:

  • Processing and delivering orders
  • Customer support
  • Transaction verification
  • Fraud prevention

2.2 Payment Information
We do not collect or store payment card details.
Payments are processed securely through trusted third-party payment gateways (e.g., Razorpay).
We only receive confirmation of payment mode and transaction status.

2.3 IP Address, Location & Device Data
Automatically collected to:

  • Improve browsing experience
  • Analyze website traffic
  • Provide location-based content/ services

2.4 Communication Data
Calls/WhatsApp/email interactions may be recorded for:

  • Quality checks
  • Support improvement
  • Security & fraud investigation

2.5 Social Media Activity
If you tag us or review our products publicly, we may reshare that content to highlight genuine customer experiences.

2.6 Information Updates
We may request updated information to provide uninterrupted services.
We are not responsible if incorrect or outdated details cause service disruption.

3. Data Access & Protection

3.1 We take all reasonable precautions to protect your personal information from unauthorized access, misuse, loss, or destruction.

4. Security Measures

4.1 Data Sharing
We do not sell or trade user data for monetary benefit.
We may share limited data with trusted partners (e.g., courier companies, digital marketing platforms) to deliver our services.

4.2 Account/Data Deletion
You may request deletion of your personal data by emailing us at:
📧 info@vidzcreations.com
Note: Deleting data may stop us from providing certain services.

4.3 Marketing Communication (Opt-Out)
You may unsubscribe from promotional messages anytime through the link provided or by requesting at the above email.

4.4 Cookies
We use cookies to enhance your shopping experience.
You may disable cookies in your browser settings, but certain website features may not work properly.

4.5 External Links
We are not responsible for content or practices of external third-party websites linked on our platform.

5. Review & Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Users are advised to review the policy periodically.

6. Withdrawal of Consent

If you do not want your data to be used as described, you may withdraw consent by contacting us.
However, services dependent on that data may no longer be provided.

7. Data Accuracy

You are responsible for providing accurate and updated information.
We will correct any inaccuracies promptly when notified.

8. Force Majeure

We are not responsible for breach, loss, or misuse of data due to events beyond our control, including:

  • Natural disasters
  • Fire, floods
  • War, riots
  • Power outages
  • Network attacks, hacking
  • Government restrictions

9. Grievance Officer

For complaints, concerns, or disputes, please contact:

Name: Vidushi Aggarwal
Designation: Director
📧 info@vidzcreations.com
📍 Based in Vrindavan, Uttar Pradesh

10. Governing Law & Jurisdiction

This Privacy Policy shall be governed by Indian laws.
Any legal disputes will be handled exclusively by courts in Mathura, Uttar Pradesh, India.

Thank you for trusting Vidz Creations with your information.
We are committed to safeguarding your privacy while delivering the best handmade décor shopping experience. 💛✨